3DPrintal is not liable if incorrect or missing shipping information is provided at checkout. We are not liable to refund or change the delivery address in such circumstances.
Please ensure all of your shipping details are 100% complete and correct before placing the order. If shipping information has been entered incorrectly, please contact our Customer Care at s[email protected] within two (2) hours of your order placement.
3DPrintal is responsible for delivering the item to the shipping address provided; we are not liable if the item is lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.
SHIPPING FEES & DELIVERY TIME
1.SHIPPING FEES
We offer free shipping on all orders over $120. This allows you to enjoy your favorite 3D printed products without worrying about additional shipping costs!
For orders under $120, a shipping fee of $5.99 will be applied at checkout.
Normal Order Shipping Process
We process all orders within 3-5 business days excluding holidays and weekends. Some of the hot items, order-to-make items, as well as pre-order products, will not be included in the normal shipping process.
Custom Order Shipping Process
Custom orders require longer processing times, which may vary depending on your selected materials and the quantity of the order.For specific timing, please reach out to our support team [email protected].
The United States & Canada
Estimated Delivery Time: 10-20 business days
Oceania & Asia
Estimated Delivery Time: 10-20 business days
The United Kingdom & Europe
Estimated Delivery Time: 10-30 business days
Africa & South America
Estimated Delivery Time: 20-40 business days
Shipping time may vary due to product availability. 3DPrintal reserves the right to cancel any orders that involve product availability, in which case the customers will be contacted.
Please note that these are estimated delivery times. Weekends and public holidays are not included, including but not limited to Christmas, New Year, Chinese New Year, and National Day holidays.Packages may take longer to arrive during the holiday busy season depending on local postal office capacity.
Keep in mind that we ship item(s) as soon as they’re available. So if there’s more than one item in your order, you may receive the items separately (at no extra charge). We’ll send you a separate email confirming the shipment along with tracking numbers.
PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY.
In some unlikely events, packages may take up to 40 business days for delivery.
In the event of canceled orders, our refunds take 5-7 business days to process, as all payments go through a payment gateway and it takes a couple of working days for settlement.
International customers may be charged additional import taxes.
Customs fees for the items are levied by local governments—laws from nation to nation vary. Unfortunately, import taxes are something that 3DPrintal™ cannot pay for, as they are not a set amount, are charged by the local government for receipt of the item, and are the responsibility of the importer.
If you have any questions about your order or our shipping policy, please don’t hesitate to Contact Us .
Thank you for choosing 3DPrintal!
Email: [email protected]
9:00pm to 6:00am Sunday to Friday (EST)