Refund Policy

At 3DPrintal, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our refund policy below.

 

Eligibility for Refunds

You may be eligible for a refund if:

  • You receive a defective or damaged item.
  • Your order was incorrectly fulfilled (e.g., wrong item or size).

To be eligible for a refund, please contact us within 7 days of receiving your order.

 

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email us at s[email protected] with your order number and a description of the issue.
  2. Return the Item: If approved, we will provide you with instructions on how to return the item. Please ensure that the item is in its original packaging and condition.

 

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

 

Non-Refundable Items

Please note that certain items may be non-refundable, including custom orders unless they are defective or damaged upon arrival.

 

Questions?

If you have any questions about our refund policy or your order, please don’t hesitate to contact us at [email protected] .

Thank you for shopping with 3DPrintal!